Delivery Types
We try our best to meet the delivery timescales quoted, but there may be a delay when we are very busy, such as during a sale, promotion or Christmas. There will be no deliveries or collections during bank holidays.
Standard UK Delivery - Despatched via Royal Mail's 48® Service
Royal Mail aim to deliver in 3-4 working days
No signature is required
If the recipient is not in, the order will be placed through the letter-box or taken to the local Royal Mail office for collection, and a card will be left advising you
Express UK Delivery - Despatched via Royal Mail's Tracked 24® Service
Royal Mail aim to deliver 1-2 working days (but not guaranteed) *
Online tracking via SMS and/or email notifications
No signature is required
If the recipient is not in, the order will be placed through the letterbox or taken to the local Royal Mail collection point for collection
*Please note that special order products are excluded from this delivery service
Amazon Premium
Orders will be delivered the following day if placed by 3 pm Monday -Friday
Orders placed after 3 pm on a Friday will be delivered the following Tuesday
You will be provided with full tracking from Amazon Shipping once the order is in their system
*Please note that special order products and engravable items will incur a delay and will be shipped once processed. Please check your estimated delivery date when placing your order.
* Amazon 24 is not available in certain areas; see the link for affected areas
Amazon Standard
Orders will be delivered within two days if placed by 3 pm Monday -Friday
Orders placed after 3 pm on a Friday will be delivered the following week
You will be provided with full tracking from Amazon Shipping once the order is in their system
*Please note that special order products and engravable items will incur a delay and will be shipped once processed. Please check your estimated delivery date when placing your order.
* Amazon 48 is not available in certain areas; see the link for affected areas
UK non-mainland
We do deliver to Northern Ireland / the Scottish Islands / the Isle of Man / the Isles of Scilly, but please allow an extra 1-2 days for delivery.
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Unexpected delays
Please note that during severe weather, strike action, or terrorism, there may be unexpected delays to our delivery service. At these times, we will work with our delivery partners to minimise disruption and to keep you informed as much as possible.