How can we help?

• How we package products
• Where we deliver to
• Tracking a delivery
• Delivery Types
• What to do if your order hasn't arrived
• Delivery ETA's
• Delivering to an alternative address

• How to spot fake PANDORA
• Adding Nomination links to your bracelet
• Adding charms to your Moments bracelet
• Opening the clasp on PANDORA bracelets

• PANDORA Care Guide
• General Jewellery Care Guide

• Rings
• Reflexions Bracelet
• Moments Bracelet
• Moments Bangle
• Nomination Classic
• Moments Open Bangles
• Essence Bangles
• Moments Double Leather Bracelets
• Essence Bracelets
• Necklaces

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• How long do I have to make a return?
• How to return?
• Non-returnable items
• Can I return my bespoke or engraved product?
• Your return has been received, what happens now?
• Can I change or cancel my order once placed?
• My item has become faulty, what should I do?
• What happens if the item I want in exchange is out of stock?
• Can I return my order outside the available returns period?
• Warranty

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• What finance options are available?
• What do I need to provide when I make a purchase?
• I haven’t received an email with my statement/payment information.
• I have asked for a refund. How will I be refunded?
• Who is Klarna?
• Can I pay before the due date?
• What happens if I cancel or return my order?
• Is my payment information safe?
• Will a credit search take place against me?
• Have you received my payment?

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• How long does it take for an item to be engraved?
• What items can be engraved?
• Can I have a refund on personalised or engraved items?
• What happens if the engraving has an error?
• Why is our engraving different?
• What are the delivery options for personalised or engraved items?
• Can all your jewellery be engraved?
• Are personalised or engraved items supplied in gift packaging?
• Can I order engraved and non-engraved items in a single order?
• Can I order more than one personalised or engraved item in the same order?

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• PANDORA Collections
• Nomination collections