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Delivery
Tracking a delivery
What to do if your order hasn't arrived
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Delivering to an alternative address
How To Guides
Adding Nomination links to your bracelet
Care Guides
General Jewellery Care Guide
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Returns
How to return?
How long do I have to make a return?
Non-returnable items
Can I change or cancel my order once placed?
My item has become faulty, what should I do?
Can I return my bespoke or engraved product?
Your return has been received, what happens now?
Warranty
Can I return my order outside the available returns period?
What happens if the item I want in exchange is out of stock?
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Finance
What finance options are available?
I haven’t received an email with my statement/payment information.
What do I need to provide when I make a purchase?
What happens if I cancel or return my order?
Is my payment information safe?
Have you received my payment?
Who is Klarna?
I have asked for a refund. How will I be refunded?
Can I pay before the due date?
Will a credit search take place against me?
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Engraving
How long does it take for an item to be engraved?
Can I order more than one personalised or engraved item in the same order?
Are personalised or engraved items supplied in gift packaging?
What items can be engraved?
Can I have a refund on personalised or engraved items?
Why is our engraving different?
What happens if the engraving has an error?
What are the delivery options for personalised or engraved items?
Can I order engraved and non-engraved items in a single order?
Can all your jewellery be engraved?
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Compatibility Guides
Nomination collections
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