How to return?

In the event of returning an item back to ourselves, we offer a free and easy returns service with Royal Mail. All returns are tracked and you will be given a tracking reference by Royal Mail once your parcel has been processed at your local Post Office.

All that is required to begin your return is to generate your free label at www.johngreed.com/senditback.

You will be asked to enter your order number and details to create your returns label.

Once this has been submitted, please download and print your label. If you do not have access to a printer, you can use Royal Mails new 'Labels to Go' service and download a QR code to your mobile phone, take your phone and parcel to your local Post Office or Royal Mail Customer Service Point and Royal Mail will scan the code and print your label for you.

Please ensure when packing your order for return to include your returns card or note stating your order number and how you wish to proceed. Products are to be returned in original packaging where possible, along with any tags/labels and packaged securely.

Finally attach your label firmly to your parcel, ensuring all original labels are covered, and take this to your local Royal Mail Post Office.