My item has become faulty, what should I do?

Your much loved item becomes faulty and you’re not sure what to do. Please contact us at or call us on 0345 319 0008 with your order number and we will be able to assist.

Goods are classed as faulty if they are received damaged or where a manufacturing fault occurs. Please note items that are damaged as a result of wear and tear cannot be considered to be faulty.