My item has become faulty, what should I do?

We are very sorry to hear that your item has become faulty. If the item is under warranty, please send it back.

Goods are classed as faulty if they are received damaged or where a manufacturing fault occurs. Please note items that are damaged as a result of wear and tear cannot be considered to be faulty. 

We offer a free and easy returns service with Royal Mail. All returns are tracked, and you will be given a tracking reference by Royal Mail once your parcel has been processed at your local Post Office.

All that is required to begin your return is to generate your free label at www.johngreed.com/senditback.

You will be asked to enter your order number and details to create your returns label.

Please download and print your label. If you do not have access to a printer, use the Royal Mails Label printing service, you will need the QR code sent via email on completion of the online return.

Take your phone and parcel to your local Post Office or Royal Mail Customer Service Point, and Royal Mail will scan the code and print your label for you.

Please ensure when packing your order for a return to include your returns card or note stating your order number and how you wish to proceed.

Products are to be returned in the original packaging where possible, along with any tags/labels and packaged securely.

Arrange a collection

You can also get your return collected from your doorstep. Make sure you have printed and attached your returns label to the parcel ( Click here) for more information.

There may be a small charge for this service.

Should you require any further information, please do not hesitate to contact us.