I have lost my returns slip and/or invoice, can I still return my items?
Don’t worry if you have lost or misplaced your returns slip. Many of us have done this. You can still return your item.
Package this as normal and include your details and order number and let us know if you would like a refund or exchange.
If you wish to exchange, please include full details of the product you would like to prevent delay.
We offer a free and easy returns service with Royal Mail. All returns are tracked, and you will be given a tracking reference by Royal Mail once your parcel has been processed at your local Post Office.
All that is required to begin your return is to generate your free label at www.johngreed.com/senditback.
You will be asked to enter your order number and details to create your returns label.
Please download and print your label. If you do not have access to a printer, use the Royal Mails Label printing service, you will need the QR code sent via email on completion of the online return.
Take your phone and parcel to your local Post Office or Royal Mail Customer Service Point, and Royal Mail will scan the code and print your label for you.
Please ensure when packing your order for a return to include your returns card or note stating your order number and how you wish to proceed.
Products are to be returned in their original condition & packaging where possible, along with any tags/labels and packaged securely.