Consumer Contracts Regulations 2013
This legislation offers you the following cancellation rights when you buy online or by phone:
- You are entitled to cancel your contract provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
- Your right to return products does not apply to goods made to your specification (special orders), that have been clearly personalised or engraved, or which by reason of their nature cannot be returned, including body piercing jewellery where the packaging seal has been broken or tampered with, for hygiene reasons, or any products with a seal where the seal has been or is broken.
- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. A cancellation form is supplied with your order confirmation email.
You can cancel by emailing us at email@example.com, calling 0345 319 0008, or writing to: John Greed, Office Suites 1 & 2, Firth Road Business Centre, Firth Road, Lincoln, LN6 7AA, UK
If you decide to cancel, you should return the goods via our Royal Mail free returns service within 14 days of such cancellation and we will reimburse to you by the method used to pay for the original transaction the amount in relation to the goods to which cancellation rights apply.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
Should you have any queries about returns or exchanges not covered above, please contact our customer services team at firstname.lastname@example.org or telephone 0345 319 0008, Monday to Friday 9.00am - 5:00pm.